Intercom Fin Pricing (2026): The Per-Outcome Math, Worked Through
Fin costs $0.99 per outcome, and an outcome is not always a resolution. The minimums, the add-ons, what a real workload costs monthly, and when Fin is worth every cent.
Michael Aubry·Murphy Blog
Notes on agent-first support: what we learn running Murphy on our own products, and how to run it on yours.
Michael Aubry·
6 Chatbase Alternatives Worth Considering in 2026 (Honest Comparison)
Six real alternatives sorted by what actually makes teams switch: the credit meter, the add-ons, data ownership, and whether tickets become fixes. Including when staying put is right.
Michael Aubry·
Chatbase Pricing (2026): Plans, Add-ons, and What It Actually Costs
Every Chatbase plan and add-on, the free plan catch, why credits are not messages, and what a real support workload costs per month. Real numbers from their live pricing page.
Michael Aubry·
8 Best Open Source Helpdesk and AI Customer Support Platforms (2026)
An honest comparison of the open source helpdesks and AI support platforms you can self-host in 2026: Chatwoot, Zammad, FreeScout, osTicket, and more, including what each is actually good at.
Michael Aubry·
The Future of Customer Support: Why AI Chatbots are Essential
The way we communicate is changing rapidly. As technology evolves, so do our expectations for instant, accessible, and efficient interactions.
Michael Aubry·
Boosting Conversion Rates: How AI Chatbots Engage and Retain Site Visitors
Every digital marketer has had that "Eureka!" moment when site traffic is surging. But, too often, that euphoria is short-lived when we realize that traffic doesn't always equate to conversions.
Michael Aubry·
Beyond Simple Queries: How Advanced AI Chatbots are Revolutionizing User Experience
When you hear the word "chatbot", what comes to mind? For many, it's the simple pop-up on a website asking if you need help.
Michael Aubry·
Meet Your New Digital Co-worker: Why Murphy is Like No Other
The way we communicate is changing rapidly. As technology evolves, so do our expectations for instant, accessible, and efficient interactions.
Michael Aubry·
Ever Talked to a Robot? How Murphy is Making Digital Conversations Feel Oh-So-Human
Every digital marketer has had that "Eureka!" moment when site traffic is surging. But, too often, that euphoria is short-lived when we realize that traffic doesn't always equate to conversions.
Michael Aubry·
From Clueless to Conversationalist: My Journey with Murphy
When you hear the word "chatbot", what comes to mind? For many, it's the simple pop-up on a website asking if you need help.
Michael Aubry·