Why Murphy?
Anything that can go wrong, will
That is Murphy's Law, and your product is not the exception. Users will hit edge cases you never imagined, payments will fail, and that one link will 404 at 3am, in French. You cannot prevent it. You can be ready for it. Murphy is the support agent built on that assumption.
- Monitors
- every channel: chat, email, API
- Understands
- your product from your own docs and rules
- Resolves
- tickets end to end, not just replies
- Pins
- corrected answers so it never misses twice
- Hands off
- to a human the moment it should
- Yields
- instead of guessing when it is not sure
Murphy's Law breaks things. Murphy fixes them.
Agent native
Runs with Claude Code
Murphy ships an MCP server and a plain REST API. Point Claude Code, Codex, or any agent at your support inbox and half of support stops being a chore: the agent that knows your codebase is the agent answering your customers.
claude mcp add echofox \ -e ECHOFOX_URL=https://your-instance.com \ -e ECHOFOX_API_KEY=ef_... \ -- npx @echofox/mcp > check my support inbox and handle anything you can
- Your inbox, their tools
- Claude Code pulls the full case: transcript, customer identity, channel, pending drafts. Then it investigates with everything it already has access to, like your repo, your database, your billing provider.
- Real resolutions
- The agent replies to the customer (email tickets send real email), logs what it did for the audit trail, and closes the ticket. Your whole team sees the outcome in the inbox.
- Feedback becomes fixes
- Bug reports and feature requests land in the same inbox. Relay them to the agent working in that repo and the loop closes: your users talk, your agents ship.
Agentic
Resolves the ticket, not just the question
Most support bots stop at an answer. Yours can check the account, apply your refund policy, cancel a plan, and log what it did. The customer leaves with the problem solved, not a link to a form.
- Trained on your business
- Point it at your site, docs, and PDFs. It answers from your content, and admits it when the answer isn't there.
- Rules you control
- Refund if the customer never used their credits. Offer a downgrade before a cancel goes through. You write the policy, the agent applies it in every conversation.
- Humans in the loop
- The agent hands off the moment a conversation needs a person. Take over live from the inbox and pick up right where it left off.
Branding
Super Customizable.
You're going to look good.
You get a widget that is fully customizable. You can edit the brand logo, colors, and more. The color palette is smart, you pick your main colors and we'll do the rest.
- Upload Your Logo
- You can use plain text or upload a .png/.svg logo ideally that has a transparent background.
- Choose Your Colors
- With an easy to use color picker you have full control over your widget colors. This way you are on brand.
- Design Your AIs Personality
- You can configure the core personality of your agent, make it funny or serious, and even give it a name.
Inbox
Realtime Human to Human Chat
Our inbox gives you the workflow you need to manage your customer conversations. Don't rely only on AI handling your support. Have a human chime in when needed. You can resolve customer questions faster than ever.
- AI Enhanced Inbox
- Our inbox is AI-enhanced and designed for speed and efficiency. It's great for keeping your team in sync and resolving customer questions quickly.
- Collaborative Workflows
- Resolve complex issues quickly with tickets optimized for team collaboration and real-time customer updates. Tag team members, assign conversations, and share notes.
- Data Analytics
- Each conversation has visitor properties listed to the right of the chat. You can analyze where the visitor is from, and even view a more in depth profile view.
CRM
Engage with your users, convert them into customers
Collect each visitor into your CRM, learn from their data, and engage with them with AI.
- Collect Data
- Each site visitor is collected as a lead, we track their location, chat history, and more.
- Learn From Data
- You can run reports with AI to find patterns in your data. Gain valuable customer insights.
- Engage with Customers
- Easily engage with your customers with personalized data. Send automated emails.
Win-back
Win back the users you already paid for
Someone cancels or goes quiet. Murphy follows up with the context of what happened, an offer or a fix, and a way back in. Saving a customer costs a lot less than finding a new one.
- Event Triggers
- Kick off a sequence when someone cancels, goes quiet, or abandons a checkout.
- Email Templates
- Write it once with variables from the CRM, so every follow-up sounds personal.
- Campaign Reports
- Monitor how each campaign performs, run A/B tests, and optimize your campaigns.
Collaborate
Build a Support Team
What makes us different from the other AI bots is that we believe AI and humans should work together. If you're a solo founder you can monitor chats in our inbox and respond to customers if needed to improve satisfaction and to learn from your customers.
While larger teams have the ability to invite support agents to their workspace and have a support team working together in harmony with the AI.
“Within six days of installing, Murphy is successfully helping us resolve 43% of conversations. It’s truly surpassed my expectations.”
“Within six days of installing, Murphy is successfully helping us resolve 43% of conversations. It’s truly surpassed my expectations.”
Put an agent on your site today
Free while in beta. Open source, so it's yours either way.
Join these savvy founders